FAQ
Do you offer phone support?
We don’t offer phone support — ATR is an online-only operation.
All enquiries are handled via email or message so we can provide accurate recommendations and keep a clear record of your setup.
Can I place an order over the phone?
No — all orders are placed through the website.
Once we’ve confirmed the correct parts for your setup, we can send you direct links to order.
What information should I include with my enquiry?
To help us recommend the correct parts, please include:
• Vehicle (model and year)
• Engine
• Gearbox
• What you're trying to achieve
The more detail you provide, the more accurate we can be.
Will this fit my vehicle?
Our products are designed for specific applications and conversions.
Fitment can vary depending on your setup, so we recommend checking the product description carefully before ordering.
If you're unsure, send through your details and we’ll point you in the right direction.
Do you provide technical advice?
Yes — we’re happy to help guide you toward the right parts for your build.
All advice is based on the information provided, so please include as much detail as possible.
Where is ATR located?
ATR is based in Melbourne, Australia.
Can I pick up parts?
No — we operate as an online-only store and do not offer pick-up.
All orders are shipped directly to you.
Which countries do you ship to?
We currently ship to Australia, New Zealand, Canada, USA, UK and Czechia.
If you're located elsewhere, contact us for custom shipping options.
What is product availability?
We make every effort to keep products in stock.
If an item is unavailable, it will be clearly indicated on the product page.
What are your business hours?
Monday – Friday: 9AM – 5PM
Saturday: 9AM – 1PM
Enquiries are handled during these hours.